Production Manager Orpington, London 2023

The key responsibilities of the Production Manager include:

Leading and coordinating the workflow of repairs within DLG Auto Services, ensuring financial, volume, and quality targets are met.
Adhering to all blueprint, procedural, and BS10125 regulations at all times.
Being accountable for meeting and improving customer satisfaction targets.
Achieving and maintaining “best practice” and “lean activities” as directed by the business strategy.
Meeting budget sales and cost targets on a weekly, monthly, and annual basis.
Ensuring compliance with health and safety policies and procedures and monitoring the use and storage of personal protective equipment (PPE).
Achieving departmental and site productivity goals through effective holiday planning, workshop loading, scheduling, motivation, and performance management of staff.
Meeting or exceeding target levels for customer satisfaction as measured by The Leadership Factor.
Fulfilling all legal and head office submissions required by the company.
Completing the Group Learning Policy to a level of 100% on a quarterly basis.
Following the Standard Operating Procedure in accordance with policy standards.
Conducting regular one-on-one meetings and quarterly reviews in a timely manner.
Assisting the center manager in talent identification and succession planning.

Job Details

Experience in managing and scheduling high volume accident repairs: You should have a proven track record in effectively managing and coordinating repairs for a high volume of vehicles involved in accidents.
Deep understanding and experience of BS10125 regulations: It is crucial that you possess a comprehensive understanding of BS10125 regulations, which are industry standards for vehicle repairs. You should be familiar with the requirements and guidelines outlined in these regulations and have practical experience in implementing them.
Knowledge and experience of Thatcham repair methods: Thatcham Research is an organization that conducts research and provides guidelines for vehicle repairs. It is essential that you have knowledge of Thatcham repair methods and are experienced in applying these methods to ensure high-quality repairs.

Having these skills and knowledge will greatly contribute to your effectiveness as a Production Manager at Direct Line Group Auto Services.