Direct Line Group is a well-known company in the insurance industry and operates several brands, including Direct Line, Churchill, Privilege, Greenflag, and NIG. Their vision is to create a world where insurance is personal, inclusive, and a force for good, and they aim to help people carry on with their lives and provide peace of mind through their services.
As a Counter Fraud Policy Investigator, your responsibilities would include identifying and investigating insurance fraud, managing cases within process guidelines and regulatory requirements, communicating with customers to address their concerns, preventing and detecting fraud, conducting cognitive investigation interviews, and providing guidance to key stakeholders within the organization.
To be considered for this role, Direct Line Group is seeking candidates with experience in the insurance or fraud industry. Previous experience in claims handling, particularly in Home, Travel, or Motor claims, would be desirable. Strong organizational and time management skills, good communication skills, and the ability to prioritize and manage workload efficiently are also important.
Direct Line Group follows a mixed model of working that combines both remote and office-based work. The specific work arrangement would depend on the role, and they offer flexible working options to accommodate individual preferences
