Job Description: Hostess
Position Overview: We are seeking a qualified and experienced Hostess to join our client’s team in Doha. As a Hostess, you will be responsible for creating a welcoming and enjoyable atmosphere for guests at the establishment. Your primary role will be to greet and seat guests, manage reservations, and ensure smooth coordination between the front-of-house and back-of-house staff.
Responsibilities:
- Greet guests as they arrive, provide them with a warm welcome, and assist them with seating arrangements.
- Manage reservations and ensure that guests are seated promptly and efficiently.
- Maintain a clean and organized reception area, ensuring it is presentable at all times.
- Communicate with the front-of-house and back-of-house staff to ensure efficient service and smooth operations.
- Provide guests with menus and explain any specials or promotions.
- Answer phone calls and assist with inquiries, reservations, and customer requests.
- Coordinate with the kitchen and waitstaff to ensure accurate timing of food delivery.
- Assist in handling guest complaints or concerns, escalating them to the appropriate personnel when necessary.
- Monitor and manage the flow of guests, ensuring that the seating area is appropriately utilized.
- Assist in organizing special events or functions, ensuring that guests are well taken care of.
- Maintain a professional and friendly demeanor at all times, ensuring high levels of customer satisfaction.
